How can we help?
The most common questions. If you can’t find yours, write to us: a real person will reply.
Questions, problems and suggestions.
See, correct or delete your data.
The basics
What is Alfolia?
An app for iPhone, Android and tablets where all your businesses live. It shows you how much each one makes or loses, its health as a traffic light and what is pending, while your team records from their phones.
Which businesses is it for?
Any kind: crops, livestock, shops, services, workshops, rentals, investments, projects. It’s designed above all for people who run several businesses at once and want to see them together and one by one.
What is an entity?
Whoever holds the tax ID (RUC) and the money: you, or each company you take part in. Inside each entity go its businesses. For example, in your name you might have a crop and some rentals, and separately a company with a shop.
Does it handle my personal finances?
No. Alfolia is for your businesses. What you take out of a business for yourself is recorded as an “owner’s withdrawal”, and each entity’s report can be sent to Pulso, our personal finance app.
When is it coming out?
Soon, on the App Store and Google Play. If you like, we’ll let you know that day.
Your team
Can several people use it?
Yes. Each person signs in from their phone with a code and their PIN (or their fingerprint or face), and sees and records only what their role allows: administrator, manager, crew leader, worker, or a partner or accountant with read-only access.
Can someone delete what they recorded?
No. Every record shows who made it, when and from which phone. Within the first 24 hours it can be corrected or voided with a reason; after that, only by the administrator. Nothing is deleted: it stays in the history.
How is payroll handled?
Each day worked is recorded in the business where the work was done. What each person is owed adds up and is paid when there is money, with a receipt. It works with social security (IESS), with the registered wage and the difference shown separately, and without it.
Day to day
Does it work offline?
Yes, for up to 7 days. What you record is saved on the phone and sent automatically when the connection is back.
Can I print receipts?
Yes: with a portable Bluetooth printer, with any printer your phone uses, or as a PDF to send.
How do I load what I already have?
With Excel templates that come with their rules and instructions. You fill them in, or with whatever help you prefer, and Alfolia loads them. They also work for the reports sent to you by the companies where you are a shareholder.
Which phones does it work on?
iPhone with iOS 15 or later, Android 7 or later, iPad and Android tablets. On a tablet it makes the most of the big screen, in landscape too.
SRI invoicing
Which documents can I issue?
Invoice, credit note, debit note, withholding receipt, delivery guide and purchase settlement, with your electronic signature. Ecuador only.
Where are my documents kept?
For 7 years, in three places: encrypted on our server, on the administrator’s phone and in your own cloud (iCloud or Google Drive). The SRI also keeps the authorized ones.
How much does it cost?
USD 0.99 a month for each tax ID that issues documents, with unlimited documents and no free trial. More details in pricing.
Payments and your data
What happens if I stop paying?
Your company stays read-only for 90 days: you see and download everything. After that, your businesses’ data is deleted. SRI documents already issued are kept for the 7 years.
How do I cancel my subscription?
From your account settings on the App Store or Google Play, at least 24 hours before the period ends.
How do I delete my account and my data?
If you are the administrator, first download whatever you want to keep. Then request deletion from the app or by writing to [email protected] from the email you sign in with, with the subject “Delete my account”. We reply to confirm it’s you, and delete it within 30 days at most. Also cancel the subscription in your store.
If your account was created by your employer, ask their administrator to remove your access; if they don’t reply, write to us.
Who sees my numbers?
Only the people you add, each according to their role. We don’t sell your data or use it for advertising. Details in the privacy policy.