Terms of use

These terms are the agreement between Zuhuan Software S.A.S. (tax ID in process), based in Camilo Ponce Enríquez, Azuay province, Ecuador (“Zuhuan Software”, “we”) and the company or person who uses Alfolia (“the client”, “you”). By creating an account or using the app, you accept them.

1. What Alfolia is

Alfolia is an app for iPhone, Android and tablets for running several businesses in one place: entities and their businesses, cash boxes, income and expenses, people and their payments, output and weighings, collections and debts, reports and, in Ecuador, SRI electronic documents. It works with no signal for up to 7 days and uploads what was recorded when the connection is back.

2. Your account and your team

• The account is opened by the owner or administrator with their email. They are responsible for what is done with it. They can appoint a second administrator, with every power except the subscription and closing the account.
• The administrator adds the other people, gives them a role and can remove their access at any time.
• Each person signs in with their PIN, which is personal. If you think someone else knows it, change it or ask for a new one.
• When you load data about your people or your customers, your company is the controller of that data and must have a legal basis to do so and inform them. We store it for you, as explained in the privacy policy.

3. Subscriptions and payments

• Alfolia is paid for each activated phone, monthly or yearly, with bundle discounts. Only the main administrator buys, and pays for all of the company’s phones.
• The single-phone bundle has a 7-day free trial, only once per store account. If you don’t cancel before then, you are charged on day 8.
• SRI invoicing is a separate subscription, for each tax ID (RUC) that issues documents, with unlimited documents and no free trial.
• Payments are charged by Apple or Google, under their own conditions. Subscriptions renew automatically until you cancel them in your store settings, at least 24 hours before the period ends. You see the price for your country in the store before paying.
• Refunds are decided by Apple or Google, according to their rules.
• If we change prices, we let you know beforehand, and the store asks you to accept them when applicable.

4. If a payment fails

From that day the company becomes read-only: it can see and download everything, but not record anything new. If the store manages to charge, everything works again automatically. If 90 days go by without payment, we delete its businesses’ data, with email notices beforehand. SRI documents already issued are kept for the 7 years and remain downloadable.

5. SRI documents

• Each document is issued with the taxpayer’s electronic signature, which the client loads into the app and which we store encrypted.
• The client is responsible for the details of each document (amounts, taxes, customer or supplier) being correct, and for keeping their signature and SRI permissions up to date. Tax and withholding percentages are checked by their accountant.
• We keep each authorized document for 7 years, even if the subscription is canceled.

6. Your data is yours

What you record belongs to your company. You can download all of it in Excel and PDF whenever you want, even in read-only mode. We only use your data to provide the service to you.

7. Proper use

You may not:

• use Alfolia for anything illegal, to issue false documents or to store people’s data without the right to do so;
• try to access other companies’ data, break security or overload the service;
• copy, sell or resell the app, or pretend to be Alfolia or Zuhuan Software.

If any of this happens, we may suspend the account, letting you know when possible.

8. Availability

We do everything we can to keep Alfolia working at all times, with daily backups. Even so, there may be pauses for maintenance or because of failures in the internet, the SRI or our providers. That is why the app keeps working with no signal and uploads everything later. If we plan a long pause, we let you know beforehand.

9. Liability

Alfolia is a tool: the numbers and decisions of your businesses are still yours. Check what gets recorded. To the extent the law allows, Zuhuan Software is not liable for indirect losses, such as profits you did not make, and its total liability does not exceed what you paid for Alfolia in the last 12 months. This does not limit the rights the law gives you that cannot be waived.

10. If Alfolia ever closes

We do it in order: we stop selling subscriptions, give at least 30 days’ notice, each client keeps everything until the last day they paid for and, after that, the app stays read-only for 3 months so everyone can download their data and their SRI documents.

11. Brand and ownership

The app, its name, its logo and its design belong to Zuhuan Software. We give you permission to use the app while your subscription is active; we do not transfer its ownership to you.

12. Ending

You can stop using Alfolia whenever you want: cancel your subscriptions in your store and, if you like, ask for the account to be deleted (how to do it is explained in help).

13. Changes to these terms

If we change them, we publish the new version here with its date and let you know beforehand if the change is important. If you keep using Alfolia after the date of the change, it is understood that you accept it.

14. Law and language

These terms are governed by the laws of Ecuador. We will first try to resolve any disagreement by talking it through; if that isn’t possible, it will be settled by the competent judges of Ecuador. If the app was downloaded from the App Store, Apple’s conditions for apps (standard EULA) also apply. If there are differences between languages, the Spanish version prevails.

15. Contact

Support: [email protected] · Personal data: [email protected]